A Bar Back supports bartenders and ensures smooth operation of the bar. Exceptional organizational skills, attention to detail, and ability to work efficiently in a fast-paced environment are essential to succeed in this position. Must have a positive attitude and a friendly demeanor.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

•  Restock and replenish bar supplies, such as glassware, straws, napkins, and garnishes, to maintain uninterrupted service.

•  Ensure that all beverage stations are fully stocked with clean glassware, ice, and necessary ingredients.

•  Maintain cleanliness and sanitation standards in the bar area. 

•  Empty trash bins regularly and ensure proper disposal of waste according to health and safety regulations.

•  Clean and polish glassware, utensils, and bar equipment to uphold high standards.

•  Provide friendly and efficient customer service by promptly assisting with customer inquiries, orders, and requests.

•  Assist in delivering beverages to customers, ensuring accuracy and promptness.

•  Monitor bar area for empty glasses and promptly collect and clean them to maintain a clean and inviting atmosphere.

•  Receive and organize deliveries of alcohol and non-alcohol beverages, ensuring proper storage and rotation.

•  Maintain inventory levels of bar supplies and notify management when items need to be replenished.

•  Assist in conducting regular inventory counts. 

•  Work closely with bartenders and other bar staff to ensure smooth workflow and exceptional customer service.

•  Communicate effectively with team members, sharing relevant information and providing support as needed.

EDUCATION/WORKING KNOWLEDGE: 

•  Two years’ experience as a Bar Back in an upscale restaurant or bar. 

•  Strong organizational skills with the ability to multitask effectively in a fast-paced environment.

•  Exceptional attention to detail to maintain high cleanliness and presentation standards.

•  Ability to work well in a team and communicate effectively with colleagues.

• Fluent in Italian preferred 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

•  Must have excellent communication skills, can stand for long periods of time, and are able to lift up to 50 pounds

•  Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

As a Restaurant Manager, your primary responsibility is to ensure the smooth and efficient operation of the dining area in a restaurant, overseeing the dining room staff, maintaining a high level of customer service, and ensuring an exceptional dining experience for all guests. The role involves managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall dining room experience. Must have a positive attitude and a friendly demeanor.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Provide exceptional customer service by greeting and engaging with guests, ensuring their needs are met throughout their dining experience.
• Resolve customer complaints or concerns promptly and in a professional manner.
• Maintain a welcoming and comfortable atmosphere in the dining room.
• Recruit, train, and supervise dining room staff.
• Develop and implement training programs to enhance staff knowledge and service skills.
• Schedule and assign duties to staff, ensuring adequate coverage during peak hours.
• Monitor staff time punches and breaks daily.
• Conduct regular performance evaluations and provide feedback to promote growth and development.
• Oversee the daily operations of the dining room, including seating arrangements, reservations, and table turnover.
• Monitor and manage table rotations to optimize seating capacity and minimize wait times.
• Collaborate with the kitchen and bar staff to ensure timely and coordinated service delivery.
• Monitor guests to anticipate their need for attention/service.
• Maintain inventory of dining room supplies, such as utensils, glassware, and linens, and coordinate restocking as needed.
• Uphold high standards of food quality, presentation, and service consistency. 
• Ensure compliance with health and safety regulations, including food handling and sanitation procedures.
• Conduct regular inspections of the dining area to maintain cleanliness and organization.
• Monitor and enforce compliance with company policies and procedures.
• Implement strategies to attract and retain customers, such as special promotions, events, or loyalty programs.

EDUCATION/WORKING KNOWLEDGE: 

• Two years of management experience in an upscale restaurant. Fine dining experience is preferred.
• Strong customer service skills with the ability to resolve conflicts and handle challenging situations.
• Excellent communication and interpersonal skills to interact effectively with staff, customers, and other departments.
• Solid organizational and multitasking abilities to handle various responsibilities simultaneously.
• Knowledge of food and beverage operations, including service techniques, menu items, and wine pairing.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

• Ability to work under pressure and handle challenging situations with composure.
• Proficiency in using restaurant management software and POS systems.
• Knowledge of health and safety regulations and compliance standards.
• Ability to stand and walk for extended periods.
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

A Server Assistant is responsible for the cleanliness, organization and table-turn of the restaurant. Ensuring tables are promptly cleared and reset and assisting the waitstaff in delivering outstanding service. A strong work ethic, attention to detail, and a passion for delivering top-notch customer service are crucial to this role.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

•   Clear tables of dishes, utensils and trash. Wipe down tables and reset efficiently and promptly.

•  Assist waitstaff by promptly refilling water glasses, offering beverages, replacing used utensils and clearing plates between courses, obtaining condiments and providing assistance as needed.

•  Respond promptly and courteously to guest requests, ensuring their needs are met to enhance their overall dining experience.

•  Maintain a clean and well-stocked supply of utensils, napkins, condiments, and other necessary items.

•  Collaborate closely with the kitchen and waitstaff to ensure efficient communication and coordination between front-of-house and back-of-house operations.

•  Communicate effectively and kindly with team members to facilitate a positive working environment.

•  Assist with general cleaning duties, including sweeping and polishing glassware.

•  Adhere to all safety and sanitation regulations to ensure a safe working environment for both staff and guests.

•  Provide support to other team members as needed to ensure smooth restaurant operations during busy periods or special events.

EDUCATION/WORKING KNOWLEDGE: 

•  Two years’ experience as a server assistant or busser in an upscale restaurant. Fine dining experience is highly preferred.

•  Strong attention to detail and the ability to work efficiently in a fast-paced environment.

•  Excellent customer service skills with a friendly and approachable demeanor.

•  Strong organizational skills and the ability to prioritize tasks effectively.

•  Ability to work collaboratively as part of a team and communicate effectively with colleagues and guests.

•  Knowledge of safety and sanitation practices in a restaurant setting.

• Fluent in Italian preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

•  Ability to handle a fast-paced, busy environment 

•  Flexibility to work in shifts, including evenings, weekends, and holidays, as required by the business needs.

•  Ability to stand for long periods of time and are able to lift up to 40 pounds.