As a Restaurant Manager, your primary responsibility is to ensure the smooth and efficient operation of the dining area in a restaurant, overseeing the dining room staff, maintaining a high level of customer service, and ensuring an exceptional dining experience for all guests. The role involves managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall dining room experience. Must have a positive attitude and a friendly demeanor.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Provide exceptional customer service by greeting and engaging with guests, ensuring their needs are met throughout their dining experience.
• Resolve customer complaints or concerns promptly and in a professional manner.
• Maintain a welcoming and comfortable atmosphere in the dining room.
• Recruit, train, and supervise dining room staff.
• Develop and implement training programs to enhance staff knowledge and service skills.
• Schedule and assign duties to staff, ensuring adequate coverage during peak hours.
• Monitor staff time punches and breaks daily.
• Conduct regular performance evaluations and provide feedback to promote growth and development.
• Oversee the daily operations of the dining room, including seating arrangements, reservations, and table turnover.
• Monitor and manage table rotations to optimize seating capacity and minimize wait times.
• Collaborate with the kitchen and bar staff to ensure timely and coordinated service delivery.
• Monitor guests to anticipate their need for attention/service.
• Maintain inventory of dining room supplies, such as utensils, glassware, and linens, and coordinate restocking as needed.
• Uphold high standards of food quality, presentation, and service consistency. 
• Ensure compliance with health and safety regulations, including food handling and sanitation procedures.
• Conduct regular inspections of the dining area to maintain cleanliness and organization.
• Monitor and enforce compliance with company policies and procedures.
• Implement strategies to attract and retain customers, such as special promotions, events, or loyalty programs.

EDUCATION/WORKING KNOWLEDGE: 

• Two years of management experience in an upscale restaurant. Fine dining experience is preferred.
• Strong customer service skills with the ability to resolve conflicts and handle challenging situations.
• Excellent communication and interpersonal skills to interact effectively with staff, customers, and other departments.
• Solid organizational and multitasking abilities to handle various responsibilities simultaneously.
• Knowledge of food and beverage operations, including service techniques, menu items, and wine pairing.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

• Ability to work under pressure and handle challenging situations with composure.
• Proficiency in using restaurant management software and POS systems.
• Knowledge of health and safety regulations and compliance standards.
• Ability to stand and walk for extended periods.
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

Introduction:

We are seeking skilled and experienced PM Line Cooks to join our team and prepare high-quality dishes for our guests. The Line Cook will be responsible for preparing ingredients, cooking and presenting dishes, and maintaining a clean and organized work area. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Prepare ingredients for cooking, including washing and chopping vegetables and meat

• Cook and present dishes according to menu specifications, including following recipes and presentation standards

• Maintain a clean and organized work area, including washing dishes and utensils and maintaining inventory levels

• Communicate effectively with other team members, including the kitchen staff and management

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 2 years of experience as a line cook or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Experience working in Italian kitchen preferred
• Fluent in Italian is a plus  

Introduction:

The Host will be responsible for greeting and seating guests, managing reservations, and providing excellent customer service to ensure that our guests have a memorable dining experience.

Responsibilities:

• Greet guests upon arrival and assist with seating them at their tables
• Manage reservations and waitlists using a computerized system
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest complaints and concerns with grace and professionalism
• Help maintain a clean and organized dining room
• Other duties as assigned

Qualifications:

• Minimum 2 year's experience as a host or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume environment
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings and weekends as needed
• Fluent in Italian preferred

A Server Assistant is responsible for the cleanliness, organization and table-turn of the restaurant. Ensuring tables are promptly cleared and reset and assisting the waitstaff in delivering outstanding service. A strong work ethic, attention to detail, and a passion for delivering top-notch customer service are crucial to this role.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

•   Clear tables of dishes, utensils and trash. Wipe down tables and reset efficiently and promptly.

•  Assist waitstaff by promptly refilling water glasses, offering beverages, replacing used utensils and clearing plates between courses, obtaining condiments and providing assistance as needed.

•  Respond promptly and courteously to guest requests, ensuring their needs are met to enhance their overall dining experience.

•  Maintain a clean and well-stocked supply of utensils, napkins, condiments, and other necessary items.

•  Collaborate closely with the kitchen and waitstaff to ensure efficient communication and coordination between front-of-house and back-of-house operations.

•  Communicate effectively and kindly with team members to facilitate a positive working environment.

•  Assist with general cleaning duties, including sweeping and polishing glassware.

•  Adhere to all safety and sanitation regulations to ensure a safe working environment for both staff and guests.

•  Provide support to other team members as needed to ensure smooth restaurant operations during busy periods or special events.

EDUCATION/WORKING KNOWLEDGE: 

•  Two years’ experience as a server assistant or busser in an upscale restaurant. Fine dining experience is highly preferred.

•  Strong attention to detail and the ability to work efficiently in a fast-paced environment.

•  Excellent customer service skills with a friendly and approachable demeanor.

•  Strong organizational skills and the ability to prioritize tasks effectively.

•  Ability to work collaboratively as part of a team and communicate effectively with colleagues and guests.

•  Knowledge of safety and sanitation practices in a restaurant setting.

• Fluent in Italian preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

•  Ability to handle a fast-paced, busy environment 

•  Flexibility to work in shifts, including evenings, weekends, and holidays, as required by the business needs.

•  Ability to stand for long periods of time and are able to lift up to 40 pounds.