The barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. Exceptional customer service skills, attention to detail, and knowledge of coffee will enable you to deliver a great service experience to every customer. 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

• Prepare and serve a range of coffee beverages, including espresso, cappuccinos, lattes, and specialty drinks, while maintaining consistent taste and presentation standards.
• Greet customers in a friendly and welcoming manner, providing exceptional customer service at all times.
• Maintain a clean and organized workspace, including coffee preparation areas, equipment, coffee condiment stations and dining areas.
• Follow proper food safety and sanitation procedures to ensure the safety and well-being of customers and colleagues.
• Stay up to date with coffee industry trends, including new blends, brewing methods, and flavor profiles, and make recommendations to customers.
• Assist in restocking inventory, tracking supplies, and notify management when items need to be replenished.
• Collaborate with team members to ensure smooth operations and contribute to a positive work environment.
• Uphold company policies and procedures, including adhering to work schedules, dress code, and attendance guidelines.

EDUCATION/WORKING KNOWLEDGE: 

• Two years of experience as a Barista in an upscale restaurant or hotel preferred. 
• Specialize in creating excellent coffee-based beverages, complete with latte art or artisan twists 
  
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
• Exceptional attention to detail to maintain high cleanliness and presentation standards.
• Ability to work well in a team and communicate effectively with colleagues.
• Fluent in Italian preferred 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

• Basic math skills to assist with inventory management and cash handling.
• Ability to stand for extended periods and lift moderate loads (e.g., bags of coffee beans).
• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.

Introduction:

The Host will be responsible for greeting and seating guests, managing reservations, and providing excellent customer service to ensure that our guests have a memorable dining experience.

Responsibilities:

• Greet guests upon arrival and assist with seating them at their tables
• Manage reservations and waitlists using a computerized system
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Handle guest complaints and concerns with grace and professionalism
• Help maintain a clean and organized dining room
• Other duties as assigned

Qualifications:

• Minimum 2 year's experience as a host or in a customer service role is preferred
• Strong communication and interpersonal skills
• Ability to multitask and handle a high-volume environment
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
• Flexibility to work evenings and weekends as needed
• Fluent in Italian preferred

A Server Assistant is responsible for the cleanliness, organization and table-turn of the restaurant. Ensuring tables are promptly cleared and reset and assisting the waitstaff in delivering outstanding service. A strong work ethic, attention to detail, and a passion for delivering top-notch customer service are crucial to this role.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: 

•   Clear tables of dishes, utensils and trash. Wipe down tables and reset efficiently and promptly.

•  Assist waitstaff by promptly refilling water glasses, offering beverages, replacing used utensils and clearing plates between courses, obtaining condiments and providing assistance as needed.

•  Respond promptly and courteously to guest requests, ensuring their needs are met to enhance their overall dining experience.

•  Maintain a clean and well-stocked supply of utensils, napkins, condiments, and other necessary items.

•  Collaborate closely with the kitchen and waitstaff to ensure efficient communication and coordination between front-of-house and back-of-house operations.

•  Communicate effectively and kindly with team members to facilitate a positive working environment.

•  Assist with general cleaning duties, including sweeping and polishing glassware.

•  Adhere to all safety and sanitation regulations to ensure a safe working environment for both staff and guests.

•  Provide support to other team members as needed to ensure smooth restaurant operations during busy periods or special events.

EDUCATION/WORKING KNOWLEDGE: 

•  Two years’ experience as a server assistant or busser in an upscale restaurant. Fine dining experience is highly preferred.

•  Strong attention to detail and the ability to work efficiently in a fast-paced environment.

•  Excellent customer service skills with a friendly and approachable demeanor.

•  Strong organizational skills and the ability to prioritize tasks effectively.

•  Ability to work collaboratively as part of a team and communicate effectively with colleagues and guests.

•  Knowledge of safety and sanitation practices in a restaurant setting.

• Fluent in Italian preferred

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE  

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. 

•  Ability to handle a fast-paced, busy environment 

•  Flexibility to work in shifts, including evenings, weekends, and holidays, as required by the business needs.

•  Ability to stand for long periods of time and are able to lift up to 40 pounds.